Warranty

Bartape Warranty

Warranty Period - One year from the date of purchase (against manufacturing defects)
Brand warranty will NOT cover product breakage, scratches, damages caused by accident, mishandling, negligence, shock, and tampering.
The designs if any on the tape can fade over time (even after a few rides) depending on weather conditions, and other parameters of usage.
The bar-end plugs are of fibre. They can undergo breakage if tightened too harshly or if handled with unnecessary force or for other reasons. The plugs are not covered under warranty.
The tape is usually meant for single use. Once wrapped on the bar, it is never a good idea to unwrap it and wrap it again. There is no warranty on the glue strip behind the tape.
Crash Replacement Policy - The rider can avail a FLAT 50% Discount on the purchase of a new tape in case of a crash within two years of date of purchase. (Sufficient proof of crash needs to be submitted to respect the authenticity and sanctity of the sport.)

The Roman Culture wheels come with a two-year warranty, reflecting our unwavering commitment to quality and the satisfaction of the most demanding cyclists.

The Warranty is offered only to the first retail Purchaser of the Product and cannot, therefore, be extended to any third parties. The period of two-year validity of this Warranty starts from the date of retail sale of the Product to the Purchaser, duly documented by the relevant receipt or tax invoice.

Depending on the country of sale, within the framework of national laws, the Product Warranty Period will NOT be extended or renewed under any circumstances.

Within two weeks of the purchase of the product, the first purchaser may purchase an additional TRC Care package for extended warranty. To read more about TRC Safe package, click the button below.

The warranty covers all manufacturing defects and craftsmanship for the two-year period (or extended if purchased the TRC Safe package).

Our warranty does not cover damage caused by normal wear and tear, negligence or incorrect installation of components.

The following damage is not covered by the warranty:

Damage resulting from normal wear and tear of the Product. The following are considered wear parts: brake pads and shoes, rim braking surfaces, tires, inner tubes, rim bottoms, valves, pawls, bearings, freewheel bodies, seals, decals.
Damage resulting from transport, handling or storage of the Product.
Damage due to the assembly or fitting of parts unsuitable for the Product.
Damage due to non-conformity of assembly or mounting of the Product or parts.
Damage resulting from improper use or maintenance of the Product.
Damage resulting from failure to follow proper maintenance of the Product.
Damage resulting from any kind of modification of the Product.
Damage resulting from shock, sharp objects, torsion, compression, dropping, abnormal impact, and other actions beyond the brand’s control.

Please note that carbon brake tracks are designed to be durable and long-lasting. If well-maintained and cared for, you should expect many happy years of use before the rims need replacing. However, brake track wear will be accelerated in wet weather, when all sorts of nasty grit and dirt find their way between the brake track and brake pad. It’s worth giving the brake pads a good clean after a wet ride. The finish on the brake tracks will change over time – this is perfectly normal and not a cause for concern. Brake track wear may also be accelerated by using third-party brake pads as they may use harder compounds.

The Roman Culture brand, or its representatives, or its investors, or its parent company, or its dealers, or its distributors, or its employees, or any of its stakeholders WILL NOT BE LIABLE (and cannot be held liable) to the user of the product FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGE THAT MAY BE CAUSED TO THE USER (whether contractually or non-contractually) AS A RESULT OF THE USE OF THE PRODUCT OR IN CONNECTION WITH ANY CLAIM OR COMPLAINT BROUGHT BY THE PURCHASER UNDER THIS BRAND WARRANTY.

Our majority shareholders are based in India. This brand Warranty will in all cases be deemed to have been agreed and signed by the Purchaser and/or User of the product in India. Any dispute arising out of this warranty shall be only and only subject to the jurisdiction of Mumbai India, with express exclusion of any other competing jurisdiction.

For this brand warranty to be valid and enforceable, the user must return the defective product to the seller/service center from where he/she might have purchased the product, or to the brand’s global warehouse at the address which will be provided at a suitable time. The product returned must be in a suitable packaged condition (to avoid any kind of damage during transit shipment), at the customer/user’s own cost.

The Roman Culture offers a Crash Replacement program on wheels. In this case, the brand or the dealer or the seller or the distributor or the website that has made the sale to the customer is at complete liberty to ascertain the genuineness of the crash. Even if there is an iota of a doubt of the crash being staged or dishonest, the brand or the dealer or the seller or the distributor or the website shall reserve 100% right to discard the request of crash replacement with no explanations to give whatsoever. The customer might have to produce some images or proof of the crash or the accident if requested by the seller. Under the Crash Replacement Program, the customer gets a preferential price to purchase the same or equivalent product as prescribed by the seller (lower or higher-priced products will not be eligible under this program). The final decision lies with the seller, and the brand shall respect the seller’s decision in any circumstances. The preferential price will be 50% off the prevailing MSRP (for the first 2 years), and 40% off the prevailing MSRP thereafter up to the period of 5 years from the initial date of purchase. There shall be no Crash Replacement Program for products purchased beyond 5 years or more time period.

In any circumstances, if the product is repaired or replaced under warranty, the period of warranty shall remain considering the original purchase date only. There shall be no fresh warranty period from the repair or replacement date. At all times, the original purchase date of the first purchaser shall be the benchmark to determine the warranty period.

TRC Safe Package

Wheels Warranty

Tail Light Warranty

The TRC Zenith Tail Light is warrantied for 24 months from the date of purchase from the authorised dealer/distributor/online seller/shop.
The period of this Warranty starts from the date of retail sale of the Product to the Purchaser, duly documented by the relevant receipt or tax invoice.
The warranty is limited to defects in material and workmanship on the light itself, and not on any other accessory provided along with it. The warranty is only valid if the affected parts have not been tampered with and there is no intentional damage.