Your Quick Guide 
to Common Queries

At The Roman Culture, we strive to provide our customers with exceptional service and support. Here are answers to some frequently asked questions to assist you in navigating our products, services, and policies. If you require further assistance, please don't hesitate to reach out to our dedicated customer support team.

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Where is TRC founded?
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Where are TRC products manufactured?
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Where does our money come from?
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Where do the products ship from?
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How do you reach us?
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Do you offer international shipping?
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Who is responsible for customs duties and import taxes?

Where is TRC founded?

We are two partners, Nick and Victor. Nick is based in Prague, Czech Republic; and Victor in Zagreb, Croatia.

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We are biologically old enough to know what works in the cycling industry owing to our experiences of working with some of the renowned brands in our careers. And our cycling legs are young enough (or so we like to believe) to still have a say in deciding what works and what doesn’t.

Where are TRC products manufactured?

Over the years, we have been privileged enough to have some great contacts with the designers and factories in Europe (especially in Italy, Romania, and Germany), and Asia (Hongkong, Taiwan, China, Cambodia, and Vietnam).

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In business, we do not rely on relationships at the cost of product innovation. We are as ruthless as one can get to push the factories to the highest standards of production methods and quality controls.

Where does our money come from?

We wish we had enough! Nevertheless, we have been blessed with some awesome friends (rich friends, we must say!) in India and South Korea who are our primary investors. Our investors are also highly connected individuals in the cycling industry which only helps us to move around the corners faster and with more efficiency.

Where do the products ship from?

Due to our Investors’ geographic locations, we have warehouses in the UAE and India for now. Soon, we are also setting up stockist points in Taiwan, and the Czech Republic.

How do you reach us?

info@theromanculture.com (Remember we are biologically old? Please allow us 72 hours before we get back to you.)

Do you offer international shipping?

Yes, we ship worldwide from the UAE. Shipping rates are calculated at checkout based on your destination.

Once your order is dispatched, you will receive a tracking link to monitor your shipment in real time.

If you have questions about shipping to your country, feel free to contact our support team before placing your order.

Who is responsible for customs duties and import taxes?

International orders may incur customs duties, import taxes, or related fees upon arrival in the destination country. These charges are assessed by local authorities and remain the responsibility of the customer unless otherwise specified during checkout.

As regulations vary by country, we advise customers to check applicable import policies before completing their purchase.